Privacy policy

Privacy Terms
Privacy Policy
 
Tenko Company is committed to protecting the confidentiality of the personal information you share with us. We also believe it is important to provide you with information about how we intend to use your personal data and to offer you choices regarding its further use. For this reason, we encourage you to carefully review Tenko.ua’s Privacy Policy.
 
Scope of the Company’s Policy
In general, this Tenko.ua Privacy Policy applies to all personal data of customers collected or used by the online store or its subsidiaries. This includes information contained on commercially used websites owned by Tenko.ua, as well as offline commercially used sets of personal data. However, some of our websites or data sets contain special categories of information (for example, medical data) that require a specific privacy policy. Wherever and whenever necessary, Tenko.ua will clarify that the company’s privacy policy in such special cases differs from this general policy.
 
Why You Should Provide Personal Data to the Company
The personal data you provide allows us to offer you a number of benefits. It also makes the following simpler and more convenient for you:
• Registration of your purchase, enabling you to receive all the benefits and rights associated with that purchase;
• Requesting information of interest to you;
• Participating in online conferences and discussions;
• Receiving personalized messages and special offers on topics that interest you;
• Saving time by storing your personal preferences;
• Purchasing Tenko.ua products online.
 
The personal data you provide also allows us to conduct marketing research, helping us develop better products, provide customer service that better meets your needs, and improve our websites. You can choose from several ways to share your personal data with us online — for example, when completing registration for a loyalty program, placing an order, participating in a promotional campaign, or subscribing to a newsletter. You can also provide your personal data by mailing a survey card included with your purchase or by submitting it to one of our offices via email, phone, or mail. Sometimes Tenko.ua receives personal data from third-party organizations. This may occur when we acquire a business in which you are already registered as a customer, or when your personal data is provided by one of our partner companies. If you do not want us to use personal data that you did not provide to us yourself, you can notify us at the contact addresses listed below.
 
Information Provided
We want to know you better to serve your needs more effectively. However, the choice of whether to receive such service is yours. Please note that your personal data can be transmitted directly from your home to Tenko.ua offices, which may contact you regarding our products or special offers that you may discover on your own. If you do not wish to receive personalized offers or information from us, you can let us know. Tenko.ua will share your personal data with third-party organizations only in the following circumstances:
• Sometimes Tenko.ua sells you products or offers services in cooperation with other companies. In such cases, your personal data will be provided to those companies.
We will always inform you about the existence of such partnerships and provide details about the companies involved.
Please note that these companies often have their own privacy policies, which govern their use of your personal data.
Their privacy policies may sometimes differ from Tenko.ua’s privacy policy.
Tenko.ua occasionally uses the services of other companies to process your purchases or orders, or to process your personal data.
Tenko.ua requires these companies to ensure the proper protection of your personal data and prohibits them from using this data for any purposes other than those authorized by Tenko.ua.
Sometimes Tenko.ua sells part of its business to other companies. Such transfer of ownership may include providing your personal data directly related to that business to the buyer.
Tenko.ua will also provide personal information when legally required to do so.
Tenko.ua will not sell or transfer your personal data to a third party for the third party’s own purposes. Tenko.ua will not transfer any personal financial information received from you (such as credit card information) to other parties except when necessary for processing your order, issuing an invoice, or preventing or combating fraud. From time to time, this website may contain links to other websites. Please review the privacy policies on those sites carefully, as they may differ from Tenko.ua’s privacy policy.
 
Cookies and Website Login
When using some of our websites, “cookie” files — small text files — are sent to your computer. This allows us to recognize your computer during your next visit and avoid inconvenient registration requests. If you use a “customer card,” cookies also allow us to keep records of your purchases. If you do not want to receive cookies on your computer, please check your Internet browser settings to learn how to block all cookies or receive a warning before a cookie is saved. To learn more about cookies, please visit www.cookiecentral.com.
When you visit our website to view, read, or download information, we collect and store certain “user data” received from you, such as the domain name and service provider’s server from which you access the Internet, your computer’s Internet Protocol (IP) address, the date and time of your visit, and the address of the website from which you entered our site. We use this information to assess website traffic and to make it easier to modify our website to make it more useful for users. This information is deleted after a certain period of time.
 
Protection of the Information You Provide
We recognize our responsibility to protect the information you entrust to us. Tenko.ua uses various technical methods to protect your personal information, including security services, firewalls, and encryption of financial information. On Tenko.ua websites, you can also visit chats, participate in forums, use bulletin boards, and/or available news sections. Please remember that any personal information you disclose in these sections of the site is available to other users, and you should exercise caution when deciding to share such information.
 
Your Rights
After providing us with your personal information, you retain the ability to access this information in order to change or delete it. You can do this by accessing the summary information online or by requesting summary information at the contact addresses listed below. Since Tenko.ua sells thousands of products, you may have already provided us with your personal data by sending a survey card, calling our office, or by other means. Your decision not to register at this time will not affect previously provided information about you held by Tenko.ua. Of course, you always have the option to unsubscribe from any messages received from Tenko.ua online or to change your summary personal data.
 
Special Information for Parents
Since Tenko.ua websites are generally not intended for children under the age of thirteen, the company’s policy complies with existing laws that require parents or legal guardians to be protected from the unauthorized transmission, use, or disclosure of information by children under thirteen. We strongly recommend that parents supervise their children’s activities when visiting websites.